Itunes asking for a diferent user log on

I'm signed into my Apple account on my Iphone but when I go to the Itunes store it asks me to sign in using an old email account that is no longer active. The account that it is asking for a log on for has now be deleted and there is no way to recover any information on that account

iPhone 6, iOS 8.3

Posted on Sep 27, 2016 9:43 AM

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3 replies

Sep 27, 2016 10:35 AM in response to Bajadreamer

No, because the content is locked to that ID. That cannot be changed.


If it is asking for the ID, it is whatever content that is requesting to be updated. You should see that in the App Store. Or, if you have music you downloaded from iTunes, it needs authorization to play. If you right-click on your app in iTunes, and select Get Info, then File, it will show the Apple ID used to purchase the app.

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Itunes asking for a diferent user log on

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